Returns, Refunds & Warranty Support

Returns Policy

At Garland Powersports, we want you to be happy with your purchase. If you are not completely satisfied, eligible unused items may be returned within 30 days of receiving your order.

This page explains return eligibility, refunds, warranty support, faulty items and how claims are handled for electric bikes, petrol bikes, parts and accessories.

Quick Summary

• Unused items may be returned within 30 days of delivery.
• Returned items must be unused, in original condition and in original packaging.
• Used bikes cannot be returned for a new bike once ridden or used.
• Most electric bikes include a parts-only manufacturer warranty, typically around 6 months.
• Petrol bikes, including pit bikes, generally include a 30-day warranty against manufacturing defects.
• Labour is not covered and Garland Powersports does not repair bikes in-house.

Return Eligibility

To be eligible for a return:

We reserve the right to refuse returns if items show signs of use, damage, missing parts or missing packaging.

Used Bikes & New Bike Replacements

Customers cannot return a used bike in exchange for a new bike once the bike has been used or ridden.

If a fault develops after use, the issue will be handled through the relevant warranty process. In most cases this means diagnosing the fault remotely and supplying the correct replacement part where a valid warranty fault is confirmed.

Used bikes are not accepted back for exchange or replacement simply because a fault has appeared. Warranty support is provided through parts, guidance and manufacturer-backed support where applicable.

Warranty & Fault Policy

Electric bikes, balance bikes and off-road electric bikes are supplied with manufacturer warranties which are typically parts-only warranties.

If a fault occurs during the warranty period, replacement parts are normally supplied to resolve the issue. Warranty claims are diagnosed using photos, videos and information provided by the customer.

Labour & Repairs

Labour costs are not covered under manufacturer warranties.

Garland Powersports does not operate an in-house repair workshop and does not accept used bikes back for repair work, regardless of fault.

Warranty support is provided through replacement parts, manufacturer guidance and diagnostic assistance where applicable.

Return Postage

Customers are responsible for the cost of returning items to Garland Powersports, unless the item is faulty or incorrect.

We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost in transit.

Faulty or Damaged Items on Arrival

If your item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery.

Please include your order number, clear photos of the packaging, clear photos of the product and a short description of the issue.

We will arrange repair, replacement or refund in accordance with your consumer rights where applicable.

Faults After Use

If a fault develops after the bike or product has been used, this is normally handled as a warranty issue rather than a return.

Warranty claims usually require photos, videos, proof of purchase, chassis number or frame number where applicable, and a clear explanation of the fault.

Where a valid warranty fault is confirmed, replacement parts will normally be supplied.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the item is faulty or incorrect.

Klarna Orders

If you paid using Klarna, Klarna will update your payment schedule once the return has been processed.

Any Klarna payment updates are managed by Klarna after the refund is processed through the original order.

Non-Returnable Items

The following items may not be eligible for return:

Our Commitment to Customers

We always aim to look after our customers with as much goodwill as possible.

Warranty terms vary between manufacturers, but we are always happy to help where possible with advice, troubleshooting guidance, warranty support and replacement parts where appropriate.

Our goal is always to help customers get back riding as quickly as possible.

How to Start a Return

To request a return, please contact us with your order number and a member of our team will provide return instructions.

Please do not send items back without contacting us first, as returns need to be processed correctly.

Useful Support Pages

Need help with delivery, warranty or order tracking? These pages may help.