Order Support
Track Your Order
Waiting for your Garland Powersports order? Once your order has been dispatched, tracking details will usually be sent by email so you can follow your delivery with the courier.
Bike orders, parts orders and accessory orders may be dispatched slightly differently depending on the product, warehouse location and courier used.
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Many bike orders are delivered using trusted UK courier networks such as APC Overnight, depending on the product, size and delivery location.
How Order Tracking Works
Once your order has been placed, it moves through a simple dispatch process. Larger bike orders may take slightly longer to allocate, book and scan into the courier network than smaller parts or accessory orders.
1. Order Confirmed
Your order confirmation is sent automatically after checkout.
2. Stock Allocated
Your item is allocated from available UK stock or our supplier warehouse network.
3. Dispatch Booked
The shipment is booked with the most suitable courier for the product.
4. Tracking Sent
Tracking details are emailed once the courier information becomes available.
Where Is My Tracking Email?
Check your dispatch email
Once your order has been dispatched, you should receive an email containing your tracking link or courier information.
Check your spam or junk folder
Tracking emails can occasionally be filtered into spam, junk or promotions folders, especially if the courier sends the tracking email separately.
Tracking may update after the first scan
Some courier tracking links do not show movement straight away. Tracking normally becomes clearer once the parcel has been collected, scanned into the courier network or processed at the first depot.
Bike Orders vs Parts Orders
Bike orders
Electric bikes, pit bikes and larger off-road machines are usually dispatched boxed using suitable UK couriers. These orders may require stock allocation, courier booking and collection before the tracking becomes active.
Parts and accessories
Smaller parts, batteries, chargers, accessories and riding gear may be dispatched separately from bike orders depending on stock location and courier suitability.
Multiple item orders
If your order contains more than one item, parts of the order may occasionally arrive separately. This is normal where items are dispatched from different warehouse locations or with different courier services.
Common Tracking Questions
My tracking link is not working yet — is that normal?
Yes. Tracking can sometimes take time to activate after dispatch has been booked. This is especially common before the courier has completed the first physical scan.
Why has my tracking not moved?
Courier tracking does not always update at every stage. If the parcel has recently been collected or is between depots, there may be a delay before the next tracking update appears.
Can I change my delivery address after ordering?
Once an order has been dispatched, it is not always possible to change the delivery address. If you need to change details, contact us as soon as possible before dispatch.
What if I miss my delivery?
If the courier attempts delivery and nobody is available, they may leave instructions, reattempt delivery or return the parcel to the depot. Larger bike deliveries usually need someone available to receive the item.
Need Help With an Order?
If you have checked your dispatch email and still cannot find the tracking information, contact us with your order number and the email address used at checkout.
For the fastest help, include your order number, postcode and the product ordered.
Useful Support Links
Need more information about delivery, returns, warranty or choosing the right bike? These pages may help.