Warranty Support

Need help with a fault or warranty issue? Please use this page to submit a warranty request so we can get the correct information over to the manufacturer or warranty team as quickly as possible.

All warranty claims must be submitted using the warranty form below. This helps us collect the details, proof of purchase, photos and videos needed to diagnose the issue properly.

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How Warranty Claims Work

Once your warranty form has been submitted, the information will be reviewed and passed to the relevant warranty team or manufacturer where required.

In most cases, faults are diagnosed remotely using the information, photos and videos provided. If a part is confirmed as faulty under warranty, the correct replacement part will usually be supplied.

Please note that warranty claims cannot normally be processed properly without clear images, videos and proof of purchase.

What Is Usually Covered?

Warranty normally covers manufacturing faults or component failures within the warranty period, depending on the brand and product purchased.

This does not usually cover general wear and tear, crash damage, misuse, water damage, incorrect assembly, lack of maintenance, modifications, or damage caused by continued use after a fault appears.

Purchased Within 6 Months?

If your bike was purchased within the last 6 months, it may still be covered under the manufacturer’s warranty. Please submit the form so the issue can be checked properly.

Battery & Charging Issues

If your issue relates to a battery not charging, a charger light changing colour, or the bike not running, please include a clear video showing the charger, battery connection and what happens when the bike is switched on.

This helps identify whether the issue may be related to the battery, charger, controller, wiring or another component.

Submit A Warranty Request

To start a warranty claim, please complete the warranty form below with as much detail as possible.